Waiter / Waitress

Accor Group

The Waiter / Waitress ensures that every guest enjoys a pleasant dining experience by providing efficient, courteous, and professional service. This position requires attention to detail, excellent communication skills, and the ability to work effectively in a team within a fast-paced hotel environment.

Key Responsibilities

• Greet guests warmly and escort them to their tables when required.
• Present menus, take accurate food and beverage orders, and ensure prompt service.
• Serve meals and beverages according to Accor s service standards.
• Prepare tables and service areas for meal periods and functions.
• Set up and clear tables, ensuring cleanliness and organization.
• Handle special requests, dietary needs, and guest complaints with professionalism.
• Ensure that all operating equipment is properly maintained and cleaned.
• Perform side duties and restocking tasks as per checklist requirements.
• Adhere to all food safety, hygiene, and sanitation procedures.
• Assist with banquet or event setup and service as assigned.
• Communicate effectively with kitchen and bar teams to ensure timely order delivery.
• Perform cashiering duties, handle billing, and process payments when assigned.
• Maintain a positive and professional relationship with guests and colleagues.
• Be knowledgeable about menu items, promotions, and hotel facilities.
• Report any incidents or maintenance issues to management promptly.
• Attend daily briefings and required training sessions.