Waiter/Waitress RAFFLES

• Providing personalized assistance to Raffles Club guests included but not limited to: the setting up and breakdown of all food and beverage presentations (breakfast, afternoon tea, bar service and canap s).
• Controlling inventory needed for Raffles Club pantry
• Identifying guest preference acting on them to ensure a service experience is created and communicate to team.
• The polishing of silver and glassware.
• Effective organization of Raffles Club pantry to ensure efficiency and cleanliness
• Create strong relationships with departments that support Raffles Club primarily the culinary department.
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge between the food and beverage presentations.
• Consistently offer professional, friendly and engaging service
• Have full knowledge of beverage lists and promotions as well as of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage.
• Provide long staying guests / Special attention guests / occasion celebrating guests with greater importance and take good care of them.
• Ensures all communication is carried clearly amongst the team
• Attends daily briefing and notes all information about the guests and functions in the hotel
• Creates an environment which is congenial and ensures all team members are treated equally and with respect.
• Fully aware of Raffles standards.
• Fully understands the difference of guest levels (VIP)
• Fully understands the difference of room categories.
• Performs related duties and special projects assigned.
• Respects guest privacy and does not discuss any private information with other colleagues.
• Takes initiative and provides all guests with pro active and personalized service

Occupational Health and Safety Responsibilities

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Good English language verbal and written communication skills
• Good level of engagement with guests
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel guests and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment