Watch Room Attendant

RAK Airport

Job Purpose

The role of the Watchroom Attendant in the Rescue Firefighting Service (RFFS) is a critical component of airport operations. Positioned at the heart of emergency management, the Watchroom Attendant serves as a vital communication link between various departments and emergency services, ensuring a prompt and effective response to incidents.

The primary purpose of the Watchroom Attendant is to implement and uphold the rules and regulations governing firefighting and rescue operations at the airport in accordance with the General Civil Aviation Authority (GCAA) standards. This role involves maintaining the operational readiness of equipment within the watchroom, responding to emergency incidents, managing communications, and supporting compliance with safety standards. Through diligent monitoring and proactive engagement, the Watchroom Attendant plays an essential role in safeguarding airport operations, enhancing emergency preparedness, and contributing to the overall safety of all airport stakeholders.

Stakeholder Relations 1. Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions where required to ensure achievement of organizational goals and enhance emergency response preparedness.

Training and Development

1. Participate in educational communication best practices methodologies.

2. Attend identified development programmes for succession planning purposes.

3. Undergo theoretical training according to the Structured Learning Program.

Process 1. Duties include keeping record of all fire section movements in the fire service log book, good communication skills for telephone and radio procedures, be able to take and pass messages as appropriate, monitoring of the fire alarm panel, conversant with the phonetic alphabet and airport emergency plan.

2. Initiating and implementing and follow up necessary corrective actions.

3. Effective communication of all section roles, responsibilities and authorities.

Customer and Reporting

1. Reports to the watch commander or leading fireman or his immediate superior.

Communication & Working Relationships

Internal

Airport employee and departments

Reasons for Interaction

Capture information relating to airport operations.

Transfer information to various departments for emergency response.

External

Emergency Services

Reasons for Interaction

Share critical information of incidents and accidents.

Qualifications, Experience, & Skills

Qualifications

Educational Qualifications

1. Minimum of high school education & Fluent in the English language (both spoken and written)

Professional Qualifications

1. Competent in using computers.

2. Familiar with all MS office applications

Physical Requirement

1. Candidates should be in good general muscular health

2. No hindrance in, sight, hearing and verbal communication

3. Exceptional in writing capabilities.

4. Clean shaven.

5. Fit for any manual work, including lifting, climbing or other.

6. Cannot be Claustrophobic, Acrophobic nor Hemophobia.

7. Entry into service should not be older than 25 years of age.

Experience

Required Experience

1. Experience in working in a communication environment/background or call centre.

2. Must have interacted with stakeholders and customers

Other Requirements- Safety accountability and responsibilities

All staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of Department:

To comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport.

To comply with the safety requirements detailed within their training.

To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify and report any situation of potential risk or concern affecting safety via one of the following means.

Report directly to the Safety Department or an immediate supervisor.

Submitting an Accident/ Incident Report.

Support safety audits as and investigations as they occur.

Competencies Level of Proficiency (Low, Medium, High)

Behavioural Competencies

Qualified to understand the requirements according to the rules and regulation.

Knowledge in the field Airport emergencies and its actions.

Action Orientated

Conflict Management

Attention to Detail

Ethics, Integrity, and Compliance

Technical Competencies

Communication Skills

Problem Solving

Decision making

Teamwork

Knowledge in Emergency Response Planning

Knowledge in Incident Command System

Knowledge in Rescue Operations

Airport Familiarity

Knowledge of Applicable Legislation (GCAA, SOPS, ICAO, NFPA).