Wellbeing Therapist, Clinique La Prairie KERZNER INTERNATIONAL LIMITED

About The Role

You are a key ambassador of the Longevity Hub by Clinique La Prairie family who offers the most advanced health programs, within a luxury wellness clinic environment. Our commitment is to help and inspire our clients to live a healthier, longer, and fuller life.

Key Duties and Responsibilities

• Perform different types of wellbeing massages, beauty treatments, and wellness therapies, depending on guests' needs and preferences.

• Welcome our guests in our fairly wellbeing world, inform our guests of our customizing treatments and therapies to suit their needs.

• Maintain detailed guest records.

• Explain massages, treatments, and therapies to guests and provide suitable recommendations as needed.

• Communicate with guests during massages to adjust treatment techniques as required.

• Encourage clients to return to the spa by recommending an ongoing treatment program and cross selling the other business centers in the wellness center.

• Always listen to the needs of the guest and communicate the messages to the supervisor.

• Clean and sanitize work areas, changing treatment room sheets, and sterilize all instruments and equipment after each of us.

• Ensure that the wellbeing area is adequately stocked with supplies and reporting shortages to the supervisor.

• Enquire about guests' medical conditions and allergies before providing spa services.

• Always demonstrate customer focus and true appreciation for the guest experience.

• Attend and participates in all training and practices, to ensure that each guest receives world-class consultations and treatments all the time.

• Adheres to Clinique La Prairie services standards.

• When necessary, assisting in keeping accurate written records of treatments and products used.

• Reports any problem or failure found to ensure that immediate action is taken. Follow up on each report submitted proactively.

• Seek customer feedback. Questions and concerns to ensure that issues or complaints are escalated to enable long-term improvements in the products and services, to foster long lasting connections and guest loyalty.

• Perform related tasks and duties as assigned and deemed responsible by management.