Wellness Manager The First Group

Operational Management

• Oversee all Spa and Gym operations, ensuring smooth daily functionality.
• Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.
• Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.
• Prepare staffing rosters to balance efficiency with guest demand.

Guest Experience

• Guarantee a luxury, personalized guest journey across spa and gym services.
• Manage guest feedback and service recovery promptly and effectively.
• Develop and implement tailored wellness journeys, treatments, and fitness programs.
• Strengthen guest loyalty through exceptional service and membership experiences.

Team Leadership & Development

• Supervise, motivate, and support all Wellness team members.
• Conduct ongoing training to enhance service quality, technical skills, and product knowledge.
• Oversee performance reviews, coaching, and succession planning for team members.
• Promote a professional, collaborative, and guest-focused team culture.

Financial & Business Performance

• Monitor spa and gym revenue, retail performance, and membership sales.
• Support the Corporate Director in budgeting, forecasting, and reporting.
• Drive revenue growth through upselling, cross-selling, and innovative package design.
• Control costs and manage inventory in line with financial targets.

Wellness Programs & Innovation

• Design and launch seasonal promotions, fitness programs, and holistic wellness initiatives.
• Stay ahead of industry trends and introduce innovative services (e.g., longevity, recovery therapies).
• Collaborate with Marketing, Sales, and F&B to integrate wellness into the wider guest experience.
• Build relationships with suppliers and partners to enhance service quality and brand positioning.