Workshop Team Leader

Client of Worldwide Recruitment Solutions

OBJECTIVE

As the interface between the workshop and the Customer department, you are responsible for all work procedures and processes given the legal and manufacturer-related specifications and standards, with the aim of smooth, professional, and timely handling of all due to diagnostic, repair, and maintenance work.

ROLES AND RESPONSIBILITIES

• Inspect and optimize all work procedures and processes of the workshop with respect to professional and on-time performance of repairs.
• Ensure the processing of orders according to the manufacturer s specifications.
• Ensure the availability of all required information and documents, e.g. repair instructions, updates on diagnostic equipment, wiring diagrams and product information.
• Support and promote employees to improve repair quality, processes and attitude.
• Ensure information flow (information, technical printed matter, circulars, information e-mails, etc.) through regular communication.
• Give instructions where appropriate.
• Collaborate on the selection of, or selecting, new employees in coordination with the Workshop Supervisor/Manager.
• Support preliminary diagnoses as part of the Service reception.
• Accept workshop orders and transfer and communicate work instructions to technicians or group leaders, taking into account the necessary qualifications.
• Explain order specifics, indicate the completion deadline and ensure the procurement of necessary replacement parts prior to the start of work.
• Communicate special customer requirements to be observed, e.g. cleaning the vehicle is not necessary.
• Support the technicians and/or independently conduct workshop test drives to check customer complaints (e.g., noises and/or vibrations).
• Specify the scope of the final inspection based on the completed work.
• Perform functional checks, if necessary, in a test drive.
• Check on the dependencies between various work operations and carry out appropriate functional checks in this respect.
• Document the results of the functional check on the workshop order.
• Specify defects detected and document these appropriately.
• Define the further procedure in case of defects detected and immediately coordinate with colleagues in Service Reception.
• Assign approved workshop orders according to the resources reserved.
• Update free workshop capacity in the DMS (Dealer Management System).
• Release reserved resources on completion of work.
• Adjust resource planning to changes.
• Coordinate with the Service Advisor with respect to order expansions for work required which exceeds the original customer order.
• Expand approved additional operations on the workshop order.
• Relay information to the technicians so that they can approve or reject the order depending on the additional operations required.