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Experience
8 - 12 Years
Job Location
Education
Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Serve as the primary point of contact for assigned enterprise and government accounts.
- Build and maintain strong, trusted relationships with stakeholders and decision-makers at all levels.
- Ensure high levels of client satisfaction, retention, and advocacy.
- Conduct regular account health checks and client feedback sessions to anticipate needs and mitigate risks.
- Identify and execute opportunities for cross-selling, upselling, and solution expansion within existing accounts.
- Develop and implement tailored account strategies to increase client adoption and revenue.
- Collaborate with product and delivery teams to position new AI solutions aligned with client objectives.
- Lead commercial discussions, including renewals, expansions, and contract negotiations.
- Develop account plans that align with both client goals and Inception AI s strategic objectives.
- Monitor project delivery, adoption metrics, and performance KPIs to ensure successful outcomes.
- Partner with delivery teams to address issues proactively and maintain delivery excellence.
- Provide strategic input to enhance solution delivery and customer experience.
- Own commercial performance and profitability of assigned accounts.
- Track revenue, invoicing, budgets, and payment cycles to ensure financial discipline.
- Support development of account forecasts and growth targets.
- Ensure all contractual obligations, SLAs, and compliance standards are met.
- Deliver regular insights and reports on account performance, pipeline status, and risk management.
- Provide data-driven recommendations for optimizing client engagement and commercial performance.
- Maintain accurate CRM records and ensure visibility of all client interactions and opportunities.
Desired Candidate Profile
- Bachelor s or Master s degree in Business Administration, Commerce, or related field.
- 8 12 years of experience in account management, client services, or enterprise sales roles.
- Proven track record in cross-selling, upselling, and achieving revenue growth targets.
- Strong relationship-building, communication, and stakeholder management skills.
- Experience with AI, SaaS, or digital transformation programs preferred.
- Proficiency with CRM tools (e.g., Salesforce, HubSpot) and sales analytics.
- Culture: Inclusive, collaborative, and innovation-driven environment.
- Career: Exposure to groundbreaking AI initiatives and structured professional development.
- Work-Life: Flexible, hybrid work policy to promote balance and well-being.
- Rewards: Competitive compensation, healthcare, generous leave, and performance-based incentives.
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Account Manager
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