Account Manager Group 42

Client Relationship Management

• Serve as the primary point of contact for assigned enterprise and government accounts.
• Build and maintain strong, trusted relationships with stakeholders and decision-makers at all levels.
• Ensure high levels of client satisfaction, retention, and advocacy.
• Conduct regular account health checks and client feedback sessions to anticipate needs and mitigate risks.

Account Growth & Sales Enablement

• Identify and execute opportunities for cross-selling, upselling, and solution expansion within existing accounts.
• Develop and implement tailored account strategies to increase client adoption and revenue.
• Collaborate with product and delivery teams to position new AI solutions aligned with client objectives.
• Lead commercial discussions, including renewals, expansions, and contract negotiations.

Account Planning & Delivery Oversight

• Develop account plans that align with both client goals and Inception AI s strategic objectives.
• Monitor project delivery, adoption metrics, and performance KPIs to ensure successful outcomes.
• Partner with delivery teams to address issues proactively and maintain delivery excellence.
• Provide strategic input to enhance solution delivery and customer experience.

Financial & Commercial Management

• Own commercial performance and profitability of assigned accounts.
• Track revenue, invoicing, budgets, and payment cycles to ensure financial discipline.
• Support development of account forecasts and growth targets.
• Ensure all contractual obligations, SLAs, and compliance standards are met.

Reporting & Insights

• Deliver regular insights and reports on account performance, pipeline status, and risk management.
• Provide data-driven recommendations for optimizing client engagement and commercial performance.
• Maintain accurate CRM records and ensure visibility of all client interactions and opportunities.