Job Description

Roles & Responsibilities

Role Summary

Weu2019re hiring an Account Manager (Account Success Manager) in Dubai to own client

relationships end-to-end after onboarding and throughout delivery. You will support the

commercial team to close deals , then ensure smooth day-to-day operations by coordinating

internally with recruiters and operations teams, managing client expectations, and driving

retention and growth.

This role is ideal for someone with recruitment + HRO experience who can operate confidently

with clients, handle multiple open requirements, and keep delivery on track.

Key Responsibilities

Client Success & Operations (Day-to-Day)

Own the client relationship post-signing: requirements intake, service scope alignment,

delivery follow-up, and performance reviews.

Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback

loops, and issue resolution).

Ensure service delivery quality for recruitment and HRO services (e.g., onboarding,

payroll support coordination, HR support, outsourcing coordinationu2014based on scope).

Track SLAs, weekly progress, and pipeline updates with clients and internal teams.

Deal Support & Growth

Support the sales team in closing: proposal support, scope clarification, commercials

coordination, and client follow-ups.

Identify upsell/cross-sell opportunities (more roles, additional HR services, outsourcing

support) and convert them into expansions.

Lead renewals and account retention plans.

Internal Coordination

Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance).

Run weekly internal account check-ins and ensure fast escalations and resolutions.

Maintain accurate account data and reporting in CRM and shared trackers.

Requirements

3u20137 years experience in Account Management / Client Success within Recruitment,

Staffing, or HRO .

Strong understanding of recruitment delivery cycles (job intake sourcing shortlist

interview offer onboarding).

Proven ability to manage multiple clients and priorities in parallel.

Excellent communication, stakeholder management, and negotiation skills.

Strong organization and reporting discipline (CRM, trackers, follow-ups, meeting notes,

action items).

Based in Dubai or able to work in Dubai.

Account Manager
Client of Sourcet Global Solution

People Looking for Jobs also searched