Account Manager

Wiley

About the Role:

The Account Manager is responsible for managing and retaining a portfolio of institutional accounts, driving revenue growth through relationship building, strategic account planning, and consultative sales approaches. This role requires deep understanding of customer needs, data-driven decision making, and the ability to identify cross-selling opportunities learning products. The primary focus of this role would be for higher education products and portfolio.

How you will make an impact:

• Drive growth across the assigned territory by achieving and exceeding annual sales targets for Wiley s print and digital solutions

• Build and manage strong relationships with academic institutions, resellers, and new prospects to expand adoption and renewals

• Promote front list and digital products, with a strong focus on supporting digital transition in Higher Education

• Develop and execute territory sales plans, managing pipeline activity, forecasting, and reporting against targets

• Represent Wiley products commercially, present proposals, and negotiate terms to close new and renewal business

• Gather and share market intelligence, customer feedback, and competitor insights to inform internal teams

• Collaborate closely with sales, marketing, customer service, and digital teams to deliver a strong customer experience

What we look for:

• Bachelor s degree (BA/BS)

• Previous sales experience within publishing or education-focused industries

• 3-5+ years of experience hitting targets and managing strategic account

• Strong knowledge of academic institutions and the Higher Education market

• Working knowledge of digital books, formats, and industry sales models

• Proficiency in MS Office applications

• Strong written and verbal English communication skills

• High level of initiative, organisation, and attention to detail

• Ability to travel regularly across the assigned territory

• Proven success in exceeding financial sales goals using a consultative sales approach

• Proficiency in additional languages, particularly Arabic or Russian, is desirable.