Admin Assistant - Receptionist

Confidential Company

Job Purpose - Summary

• We are seeking a friendly and professional Receptionist to join our team. The ideal candidate will be the first point of contact for visitors, clients, and employees, creating a welcoming and efficient atmosphere. The Receptionist will handle a variety of administrative tasks and contribute to the smooth operation of our office.
• Greet and welcome visitors, clients, and employees in a warm and courteous manner.
• Answer and direct incoming phone calls to the appropriate departments or individuals.
• Maintain a neat and organized reception area, ensuring a professional and inviting atmosphere.
• Manage incoming and outgoing mail, packages, and deliveries.
• Assist in scheduling and coordinating meetings and appointments.
• Provide general administrative support, including photocopying, scanning, and data entry.
• Manage office supplies and maintain inventory levels.
• Handle inquiries and provide accurate information about the company's products/services.
• Coordinate with other departments to ensure seamless communication and workflow.
• Assist in the planning and execution of company events or meetings.
• Uphold security protocols by monitoring and granting access to the premises.

Customer satisfaction

• Support management to streamline the office communications by receiving visitors, arranging conference calls and scheduling meetings.
• Manage all complaints received from staff, suppliers, clients, tenants, … address them and refer cases to concerned line manager or section.
• Strengthen the relationship with all staff members and customers by obtaining sustained high satisfaction rate.

Internal Business Processes Performance

• Manage customers files through organizing them and keeping records systematically according to the standard procedures and practices to ensure ease of access.
• Contribute to conducting expenditure analysis related to the organisation.
• Participate in building a culture of compliance and accountabilities awareness through inspiring a framework of standardized processes.
• Suggest improvements regarding systems used and other applications that will enhance the efficiency of the operational processes.

Learning and Growth Performance

• Suggest innovative changes of expanding and growth through proactive transformation initiatives and programs.
• Regularly monitor and provide positive feedback regarding own achievements and provide insights to improve own performance.