Administration Coordinator - Medical Benefits, Customer Support The Emirates Group
Employer Active
Posted 8 hrs ago
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Experience
4 - 9 Years
Job Location
Education
Bachelor of Technology/Engineering
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
In this role, you will:
- Liaise and co-ordinate with the HR Shared Services team with regards to onboarding and Medical Benefits eligibility for employees and their dependant, where applicable
- Respond and communicate effectively to queries from various internal and external stakeholders with regards to the current medical benefits policy. The information requires recording and proper dissemination of information to provide an acceptable service level in line with the published terms and conditions and contractual operating procedures
- Administer online databases in line with published terms and respective data privacy regulations.
- Investigate, co-ordinate and escalate where required, any complaints received from internal or external stakeholders on medical service delivery issues and medical benefit related issues.
- Produce and issue standard letters relating to member insurance and service provider correspondence.
- Provide consistent and accurate customer service to eligible members over email or telephone, managing queries within the agreed turnaround times using published resources to maintain quality.
Desired Candidate Profile
To be considered for the role, you must meet the below requirements:
- Degree in nursing, pharmacy, or equivalent medical field
- 4+ years relevant work experience in a clinical or medical insurance field.
You will have an edge if you have:
- Experience in Medical claims processing and pre-approval.
- Excellent written and spoken English.
- Proficient in using Word, Excel and PowerPoint.
Department / Functional Area
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The Emirates Group
At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we re driven by innovation and excellence. Join us as a Administration Coordinator with the Medical Benefits team and make a difference by delivering top-tier medical services that support our employees' health and well-being. Experience a fast-paced, multicultural environment where your medical expertise will directly impact the success of our operations and contribute to our shared success on a global stage./p>