Admissions & Customer Experience Officer

BanoPuratos

The role is responsible for managing the full admissions cycle, from inquiry to enrollment, while ensuring a seamless customer experience. The role combines registration, sales engagement, and customer relationship management to achieve class enrollment targets and strengthen ABA s market presence.

Key Accountabilities

• Act as the first point of contact for all inquiries via WhatsApp, email, phone, and social media.
• Engage with prospective students and partners, providing accurate information on courses, schedules, and fees.
• Convert leads into confirmed enrollments by effectively communicating program value and benefits.
• Maintain an updated and organized customer database, ensuring all leads and interactions are properly tracked.
• Manage registration forms, invoices, and payment follow-up to ensure timely and accurate processing in coordination with Finance.
• Follow up on potential leads from social media, marketing campaigns, and referrals to maximize conversions.
• Achieve class-based enrollment targets in both value and number of participants.
• Coordinate with the marketing team on promotions, campaigns, and social media responses.
• Support the operational setup of short-term and long-term classes.
• Handle customer feedback and resolve inquiries promptly to maintain a high satisfaction rate.
• Prepare periodic reports on inquiries, conversions, and customer trends.
• Assist with certificate issuance, registration documentation, and SPEA-related formalities as required.