Agent - Business Team (Russian Speaker Only) Fly Dubai

KEY RESPONSIBILITIES

• Welcomes business-class passengers upon their arrival at the airport and assist them with check-in procedures, luggage handling, and any special requests or requirements.
• Provides personalized services to business-class passengers through security checkpoints, immigration, and to the Business class lounges / departure gates.
• Offers assistance and support to passengers throughout their airport journey, including providing information on flight schedules, airport facilities, and amenities.
• Meets and assists Business class passengers at all touch points and ensures that all their requirements are prioritized.
• Addresses and escalates any issues or concerns raised by passengers promptly.
• Liases with airport staff and other relevant stakeholders to coordinate services and ensures a smooth transition for business-class passengers.
• Adheres to all safety and security protocols and regulations to ensure the well-being and security of passengers at all times.
• Maintains accurate records of passenger interactions, feedback, and any incidents or issues encountered during duty hours.
• Provides support by effectively executing assigned tasks or responsibilities.