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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
- Welcome guests while respecting ACCOR scripts and standards
- Take care of check-ins for member and VIP customers
- being a creator of customer experience
- Process and follow up on customer complaints in a proactive and professional manner
- Ensure that all rooms allocated to VIPs are inspected and amenities are set up prior to check-in
- Personalize the service, according to the needs of customers
- Schedule courtesy calls to ensure the smooth running of guests' stays;
- Provide an anticipatory, tailored, intuitive and transparent service when handling customer requests
- Optimizing revenue through upselling
- Track customer comments, share feedback with management and propose action plans
- Participate in the recruitment of ALL clients
- Feed the customer preferences database
- Participate in the strategy adopted by the ACCOR group and the owner
- Contribute to improving the hotel's RPS score
- Respond to and manage customer complaints
- Respect the internal standards and procedures of the ACCOR group and the owner
- Directly ensure customer satisfaction
Desired Candidate Profile
Diploma in hotel management or accommodation
- Oral and written communication skills
- Sense of listening and empathy
- Organizational skills
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Agent Relations Publiques
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SOFITEL
Sofitel Marrakech Palais Imperial & Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of the vibrant city of Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement and Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, Sofitel Marrakech Palais Imperial & Spa is renowned for its high-end services, attention to detail, and commitment to culinary excellence.