Arabic Speaking - Assistant Director Hilton Hotels

What will I be doing?

Leadership & Team Development

• Lead a team of Cluster Revenue Managers, Senior Cluster Revenue Managers, Revenue Executives, and Team Leads.
• Recruit, coach, and develop high-performing team members.
• Conduct regular performance reviews and succession planning.
• Collaborate with the Senior Training Manager to ensure robust training programs.

Commercial Strategy & Execution

• Conduct commercial reviews to identify risks and opportunities.
• Align with Commercial Directors and Operational VPs to implement strategic actions.
• Represent RMCC in regional Commercial Focus Meetings (CFMs).
• Drive incremental EBITDA, RevPAR, and Fair Market Share.

Revenue Management & Analysis

• Ensure pricing strategies are based on sound commercial judgment.
• Conduct weekly system audits and reporting reviews.
• Analyse booking pace, room statistics, and demand trends.
• Identify underperforming hotels and implement targeted strategies.

Project & Change Management

• Lead strategic projects aligned with RMCC s annual goals.
• Implement new tools, systems, and processes.
• Evaluate training impact on business performance.

Stakeholder Engagement

• Build strong relationships with hotel management, commercial teams, and other departments (Sales, Marketing, Finance, Operations).
• Promote RMCC services to non-RMCC hotels.
• Maintain alignment with global revenue management objectives.

Key Accountabilities

Profit

• Maximise revenue through best practices and SOPs.
• Prioritise data analysis to meet brand targets.

Quality

• Ensure commercial decisions are data-supported.
• Maintain consistent quality across teams.
• Contribute to continuous improvement of SOPs.

Customer

• Build trust with hotel and commercial stakeholders.
• Promote RMCC to brands and owners.

People

• Provide training and development opportunities.
• Support effective succession planning.

Specific Responsibilities

Information Analysis & Monitoring

• Analyse room statistics, forecasts, and booking trends.
• Ensure data accuracy and SMART action planning.

Driving Commercial Performance

• Collaborate with RMCC and hotel teams to meet financial targets.
• Identify and act on unrealised revenue potential.
• Contribute to regional and brand commercial planning.

Recruitment & Development

• Identify and recruit top talent.
• Support new hires through certification and onboarding.
• Design and deliver training programs.

Strategic Planning

• Support RMCC growth through sales, service models, and planning.
• Organise sales presentations and team changes.
• Lead follow-up on GM and TMOS surveys.

Communication & Relationship Management

• Maintain proactive communication with stakeholders.
• Facilitate feedback and idea sharing across teams.
• Handle confrontational situations calmly and constructively.