Area Manager (Level 5), FC Operations Q-Express Documents Transport

Key job responsibilities

- Promote a culture of safety and wellbeing

- Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts

- Support and lead a team and handle administrative work alongside building and supporting a strong team culture

- Analyse performance and suggest process improvements to optimise work and improve customer service

- Collaborate with other managers to standardise shift processes

A day in the life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Basic Qualifications

- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Knowledge of at least one data-focused technology tool, such as Python, SQL, Alteryx, Amazon QuickSight, or similar

Preferred Qualifications

- 3+ years of performance metrics, process improvement or lean techniques experience