Job Description

Roles & Responsibilities

Job Description

To assist the Outlet Manager in efficiently managing the outlet according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Dubai Standards of Performance.
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
To assist in conducting monthly inventory checks on all operating equipment and supplies.
To monitor guest feedback and recommend revising service standards as necessary.
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
To liaise with the kitchen and beverage department on daily operation and quality.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To ensure that the outlet cashiering procedures are strictly adhered to.
To be demanding and critical when it comes to service standards.
Fluent in Spanish Excellent verbal and written communication skills.
Hospitality Management Degree or Equivalent A diploma or degree in Hotel Management, Hospitality, or Business Administration is preferred.
Strong Leadership & Team Management Skills Proven ability to supervise, motivate, and coordinate staff across departments.
Customer-Centric Approach Exceptional guest service skills with a focus on delivering luxury experiences and handling VIP clients.
Operational Experience in Luxury Hospitality Prior experience in hotel operations (front office, F&B, housekeeping, etc.) within a 4 or 5-star property.
Excellent Communication & Problem-Solving Skills Ability to communicate professionally, resolve guest issues promptly, and support senior management effectively.

Assistant Manager - Outlet
Hyatt

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