Assistant Manager - Services (ST Pharmacy)

Sheikh Shakhbout Medical City

Job Purpose

The key responsibilty of this position is to manage key clients of the organisation and maintain a strong relationship. The position holder is expected to achieve budgets and strategic targets provided for the client. Additionally, the role requires to be the lead point of contact for all client matters, anticipate client s needs, coordinate with internal stakeholders to ensure quality delivery of product and services to our customers. The goal of the position holder is to contribute in sustaining and growing the business to achieve long term success.

Detailed Responsibilities

Strategy and Objectives

Formulate, implement and benchmark development strategies for each client (sister companies, Govt. & commercial entities) to deliver budget / strategic business targets

Core Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company
• Addressing and resolving key clients complaints
• Acting as the main point of contact between key clients and internal teams
• Communicating and collaborating with procurement, supply chain, logistics & other departments to ensure that client s needs are met.
• Compiling reports on account progress, goals, key initiatives and revenue forecasts
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions if required
• Negotiating contracts with key clients and meeting deadlines of agreed goals
• Play an integral part instrong identifying new opportunities
• Establishing and overseeing internal budgets with the company and external budgets with the client
• Analyze customer data and reports wherever required to improve customer relationship management
• Undertake any other tasks as directed by Chief Commercial Officer / Director Account Management

Organization, Resources and Monitoring

Proactively identify and seek professional development opportunities to improve capabilities and technical skills

People Management

Promote the Organisational culture and values

Stakeholder Management

Lead, drive and support the relationship management with internal stakeholders & clients.

Policies and Procedures

Ensure compliance of all policies and procedures of Rafed and Pure Health Group while delivering the roles and responsibilities

Reporting

Prepare required reports as per the section s reporting requirements internally within GPO and externally as applicable or any other reports as directed by Chief Commercial Officer / Director Account Management