Assistant - Marketplace RNA Resources Group Limited

Product Listing & Content Management

• Manage end-to-end product listing on marketplaces using bulk upload formats (Excel, CSV, XML, tab-delimited).
• Ensure accurate and comprehensive catalog data including titles, descriptions, images, attributes, and SEO metadata (Meta titles, tags, and keywords).
• Maintain up-to-date product content, correcting errors and enhancing discoverability through effective categorization and tagging.
• Collaborate with design and content teams to ensure images meet platform standards (background, resolution, dimensions).

Merchandising & Optimization

• Allocate the right products to the most relevant categories/sub-categories to maximize visibility and discoverability.
• Monitor pricing, discounts, reward points, and offers across marketplaces and update promotional content timely.
• Identify and act on price positioning gaps and product opportunities versus competition through regular benchmarking.
• Optimize product pages using SEO best practices and keyword placement to improve organic search ranking.

Orders & Inventory Management

• Manage end-to-end marketplace order flow — ensuring accurate order capture, timely processing, and fulfilment in coordination with the warehouse and operations teams.
• Track and reduce order cancellations, SLA breaches, and late shipments across platforms.
• Track category sales performance vs. budget on a weekly/monthly basis and suggest actionable improvements.
• Support forecasting and inventory planning by analyzing sell-through and demand patterns.
• Maintain healthy inventory hygiene by coordinating with internal teams for reconciliation and timely reordering.
• Create and manage dashboards that highlight key metrics including GMV, margins, out-of-stock rates, and conversion.

Cross-functional Coordination

• Liaise with category managers, supply chain teams, and marketing teams to gather product data and ensure timely product activation.
• Coordinate with marketplace account managers to resolve listing issues, improve visibility, and address content errors.
• Handle data requests from finance, marketing, and operations teams with precision and promptness.

Data Management & Reporting

• Compile and maintain all product-related documentation using internal PIM/ERP tools.
• Generate reports on listing performance, catalog completeness, and marketplace insights.
• Utilize advanced Excel tools (including pivot tables, formulas, and macros) to streamline reporting and analytics.