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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
He works closely with the front office manager, overseeing the front desk and managing the receptionist team and OneTouch while ensuring customer satisfaction.
Here is an overview of the main responsibilities:
- Provide front office supervision in collaboration with the front office manager
- Ensuring a successful customer experience
- Handle customer complaints and respond to their specific needs.
- Ensure compliance with and proper application of ACCOR standards and procedures
- Participate in the check-in/check-out process, if needed.
- Monitor the achievement of objectives
- To train and develop your team in order to guarantee sustainable performance
- Ensuring the flow of information with other departments
- Co-hosting morning briefings with the Front Office Manager
- Optimize revenue through upselling
- Respond to customer complaints, or transfer them to the relevant department.
- Supervise cash handling and till management
- Control and monitoring of ALL customer point credits
- Participate in the recruitment of ALL clients
- Populate the customer preferences database
- Participate in the strategy adopted by the ACCOR group and the owner
- Contribute to improving the hotel's RPS score
- Responding to and managing customer complaints
- Adhere to the internal standards and procedures of the ACCOR group and the owner.
- To directly ensure customer satisfaction and support his team
Desired Candidate Profile
Good communication and writing skills
- Good communication and writing skills
- Excellent business knowledge
- Good computer skills
- Good command of foreign languages
- Responsiveness and sense of priorities
- Rigour & methodical mind
- Organizational skills and ability to manage unforeseen events
- Analytical and synthesis skills
- Strong interpersonal and anticipation skills
- Leadership and decision-making skills
- Open-mindedness and adaptability
- Multitasking
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Secretary
- Front Office
- Personal Assistant (PA)
Keywords
- Assistante Front Office Manager
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SOFITEL
The Sofitel Marrakech Palais Imperial & Spa, a jewel of Moroccan hospitality, embodies luxury and elegance in the heart of vibrant Marrakech. Part of the prestigious Accor group, this five-star hotel offers an unforgettable experience blending French refinement with Moroccan charm. Nestled amidst lush gardens, just steps from the city's famous historical sites, the Sofitel Marrakech Palais Imperial & Spa is renowned for its top-tier service, attention to detail, and commitment to culinary excellence. Join us to enhance this unique experience by becoming part of a team dedicated to the French art of living.