Audio Video Support Engineer (UC Engineer)

Axiom Technologies UAE

require video conference technology support team members to help manage and maintain the Cisco/Microsoft Teams room environment through active, in person monitoring and utilizing alerting/support tools

This support will include onsite and remote support requirements where team members will be required to help international sites via service support channels such as (but not limited to) phone and email support.

The role will also require the team to support Microsoft Live Events sessions as producer, organizer and technical support.

Experience & Knowledge

• Experience in Video Conference technology across multiple vendors with a focus on Cisco hardware, Microsoft Teams and Cisco CVI.
• Experience with Video Conference device management platforms including Cisco Control Hub, Microsoft Teams Premium and Microsoft Teams Admin Centre
• Desired: Experience managing Microsoft Teams Rooms on Android
• Ability to troubleshoot Audio Visual and Video Conference hardware
• Demonstrates a clear understanding of audio, video and network signal flows use this knowledge to trouble shoot and resolve technical issues
• Ability to manage RMA (Return Material Authority) including warranty returns and vendor/supplier management and processes.
• Proactively identifies issues with the technology and acts to implement solutions.
• Can manage work and support requests via ITIL management tools within Service SLA s (Service now)
• Ensures that required compliance-based activities are undertaken in a timely and satisfactory manner
• Maintains contact with clients, key suppliers, other internal businesses, industry relationships to support the achievement of business objectives.
• Effectively communicates with key stakeholders and contacts to support the service delivery team in maximising customer satisfaction
• Ability to work with local India team and Australia based Video Conference and Audio-Visual support teams
• Provides clear and transparent communication to both internal and external customers to ensure quality service is provided together with achieving service level targets.
• The position will require the applicant to support Microsoft Teams Live Events and Microsoft Town Halls for India and be able to support where needed Live Events and Town Halls for Australia.
• Builds and maintains strong relationships with customers
• Proactively assesses, clarifies and validates customer needs
• Develops and/or identifies areas of improvement within the wider Meeting Squad Team