Bell Man Kempinski Hotel

The incumbent in this position is responsible for assisting the guests with their luggage
upon arrival and departure according to our service standards in order to ensure guest
satisfaction.

Welcome the guests upon their arrival in a friendly and caring manner according
to the Kempinski standards and assist them with the delivery of their luggage to
their room in an efficient and timely manner to ensure guest satisfaction.
Escort guests to their room. For first time guests, explain hotel services. In the
room, provide further explanations on facilities to ensure guest comfort during the
length of their stay. For regular guests, if appropriate, maintain a friendly and
caring conversation.
Keep abreast on hotel products and services as well as on tourist and business
traveling information that may be of any interest to our guests.
Handle guest requests in a polite and efficient manner; refer requests to relevant
staff if needed to ensure customer satisfaction. Follow up when necessary.
Collect luggage from guest rooms and keep them in a secure area until guest
departure.
Maintain visibility in the lobby entrance area and offer assistance to guests when
seeing them carrying their luggage on their own.
Upon requests, store guest luggage into the luggage storage room. Handles all
luggage with care.
Maintain cleanliness and tidiness of luggage storage room.
Any other duties, which may be assigned to them from time to time as directed
by their Supervisor or Manager.
Additional responsibilities and tasks can be added at any time according to the needs of
the business and of the hotel.