Business Analyst
Ontrac Solutions
Posted 30+ days ago
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Experience
4 - 9 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Identify AI use cases across telecom operations (network optimization, churn prediction, customer service automation) and fintech services (fraud detection, credit scoring, personalized offers)
- Conduct stakeholder interviews across network operations, customer care, risk management, and product teams
- Document business requirements for AI solutions addressing telecom and fintech challenges
- Perform feasibility analysis and ROI assessments for AI initiatives in telecom and fintech domains
- Map customer journeys and identify opportunities for AI-powered improvements
- Create process flows for telecom provisioning, billing, and fintech transaction workflows
- Collaborate with data scientists to validate technical approaches for industry-specific challenges
- Support user acceptance testing and solution deployment
Desired Candidate Profile
Required Qualifications
- Bachelor's degree in Business Administration, Computer Science, or related field
- 4+ years of experience as a Business Analyst, preferably in telecom or fintech industries
- Understanding of AI, machine learning, and data analytics concepts
- Strong requirements gathering and documentation skills
- Experience with Agile methodologies and tools (Jira, Azure DevOps)
- Excellent analytical and problem-solving abilities
- Strong stakeholder management and communication skills
- Fluency in English
Preferred Qualifications
- Deep understanding of telecom operations (network management, subscriber management, billing)
- Knowledge of fintech products (mobile money, digital wallets, lending platforms)
- Business analysis certifications (CBAP, CCBA, PMI-PBA)
- Experience with customer analytics and journey mapping
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Business Analyst
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