Business Coordinator Outbound Contact Centre Rak Bank

About the role:

As a Business Co-ordinator Outbound Contact Centre you will report to the Team Leader and collaborate closely with cross-functional teams including Direct Sales, Emirati Segment to ensure seamless execution of Contact Center operations. This role is responsible for verifying cash and any other related product submitted by tele sales agents with the customers, validating every detail, ensuring accuracy, product related charges and features conveyed and completeness before submitting for further processing.

What You ll Be Doing:

Application Review & Verification:

• Review and verify cash product applications submitted by staff for completeness and accuracy.
• Ensure all documentation complies with internal policies and regulatory guidelines.
• Cross-check customer details, supporting documents, and product eligibility criteria.

Issue Resolution & Escalation:

• Identify and flag discrepancies, incomplete submissions, or non-compliant documentation.
• Coordinate with tele sales agents to resolve issues promptly.
• Escalate critical lapses or unresolved concerns to Team Leader (TL) or Vice President (VP) without delay.

Recordkeeping & Risk Management:

• Maintain detailed records of verification outcomes for audit and compliance purposes.
• Escalate any suspicious or potentially fraudulent activity to relevant stakeholders.

Cross-Functional Collaboration:

• Liaise with credit, operations, and compliance teams to ensure seamless application processing.
• Support audits and contribute to continuous improvement initiatives.

Process Optimization:

• Participate in process improvement efforts to enhance verification efficiency and accuracy.
• Recommend enhancements to verification workflows and quality control measures.

Operational Support:

• Assist in the day-to-day functioning of the unit, providing support as needed to ensure smooth operations.