Business Critical Application Director Miral

Strategic Leadership in Business-Critical Applications

• Spearhead the design and delivery of business-critical applications and digital platforms tailored to the tourism and entertainment industry.
• Align business objectives with project priorities related to guest ticketing systems, food and beverage, retail systems, locker system, asset management, time attendance systems, booking and manifest system, driving experiences, go-karting, cafeteria couponing, facial recognition technology, and footfall counting.

Business Requirements Management and Innovation

• Collaborate with business departments to elicit, document, and prioritize requirements, ensuring solutions align with organizational strategies and guest experience objectives.
• Identify opportunities for new functionalities to provide a competitive advantage and drive innovation.

Reporting and Strategic Planning Support

• Provide ad-hoc reporting to support management decision-making and strategic planning.
• Develop rollout plans for new functionalities and oversee project execution within timelines.

Risk Assessment and Prioritization

• Conduct risk assessments of proposed solutions, prioritize initiatives to maximize business value and mitigate risks.

Application Performance Optimization

• Monitor, troubleshoot, and optimize application architecture and security.
• Collaborate with the Digital and Technology team for seamless integration.

Team Leadership and Development

• Provide leadership, guidance, and mentorship to application managers and staff.
• Lead training initiatives to enhance team proficiency.

Financial Accountability

• Understand and adhere to company financial and procurement policies and procedures.
• Assist with preparing the Digital and Technology financial budget, presenting proposals for capital Technology projects, and meeting fundraising targets.
• Actively seek and implement cost-saving programs to provide positive financial results.
• Leverage systems to increase revenue and ensure critical systems business requirements are addressed promptly to enable business goals.

Software Upgrades and Implementation

• Drive evaluation, recommendation, and implementation of software upgrades for business-critical applications.

Scope of Responsibilities

• Oversee systems including:
  • Guest ticketing (Vivaticket)
  • Food & beverage and retail (InfoGenesis, Eatec)
  • Asset management (Maximo/T-eam)
  • Time attendance (Kronos)
  • Lockers (Gantner)
  • Booking & manifest (Tunn3l)
  • Driving experiences (Viva)
  • Go-karting (BMI)
  • Cafeteria couponing (CMS)
  • Footfall counting (VemCo)
  • Facial recognition (SenseTime, FacePass)