Butler - Butler Services

Wynn Al Marjan Island

About the Position:

Wynn Al Marjan Island is currently seeking a Butler to join the resort s Butler Services team.

The primary duties and responsibilities of this role are:

Guest Service & Interaction

• Welcome VIP guests warmly and build a discreet, attentive service relationship.

• Provide luggage assistance, including packing/unpacking to luxury standards.

• Conduct suite orientations and ensure guests feel fully comfortable.

• Handle guest requests, reservations, and preferences with accuracy and elegance.

• Anticipate guest needs and proactively elevate their stay.

Suite Preparation & Operations

• Prepare VIP suites before arrival to luxury and Forbes standards.

• Perform detailed pre arrival checks and report issues promptly.

• Keep VIP pantries and service areas perfectly stocked and organized.

• Maintain accurate guest preference profiles.

• Complete checklists and handovers professionally.

Food & Beverage Support

• Understand resort dining options and make confident recommendations.

• Ensure In Room Dining orders are accurate, timely, and well presented.

Guest Departure

• Coordinate smooth departures, including bell service and transportation.

• Conduct final suite checks to ensure no belongings are left behind.

Professional Conduct & Teamwork

• Resolve guest concerns with discretion and urgency.

• Communicate clearly with all departments to ensure seamless service.

• Uphold company standards, attend trainings, and maintain polished presentation.

Health, Safety & Sustainability

• Follow strict hygiene and safety protocols.

• Support cleanliness, safety, and sustainability initiatives.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 5 years of hospitality or luxury guest service experience in a 5-star environment, including at least 3 years in VIP services.

• Proficient in MS Office and Outlook.

• Exceptional VIP level customer service and communication skills.

• Fluent in at least two languages.

• Trustworthy, discreet, reliable, and confident.

• Polished, charismatic, courteous, and naturally guest focused.

• Strong problem-solving ability with composure under pressure.

• Collaborative, adaptable, and responsive in a fast-paced luxury environment.