Caf Supervisor

Accor Group

Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Food Services / Hospitality
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Core Duties

* Supervise caf operations, ensuring seamless coordination with kitchen, stewarding, and cashier teams
* Lead, train, and motivate staff to deliver excellent guest service, grooming, and product knowledge
* Welcome guests, manage seating arrangements, and maintain friendly guest relationships
* Handle guest inquiries, complaints, and requests professionally and promptly
* Monitor caf cleanliness, hygiene, and safety standards in compliance with hotel policies
* Ensure knowledge of menus, promotions, and upselling opportunities among staff
* Manage requisitions for operating materials, food, and beverages, ensuring timely delivery
* Conduct briefings, attend departmental meetings, and maintain clear communication with the team
* Contribute to the database of regular guests, personalizing service to build loyalty
* Support scheduling, task delegation, and monitoring staff performance
* Prepare and maintain mise-en-place according to daily service requirements
* Report maintenance issues and coordinate with engineering for prompt resolution
* Ensure compliance with fire, health, hygiene, and safety policies of Swiss tel Al Murooj

Candidate Profile

* Minimum 2 3 years of supervisory experience in a caf or coffee shop operation
* Bachelor s degree in hospitality, food service management, or related field preferred
* Strong leadership, organizational, and people management skills
* In-depth knowledge of coffee preparation, industry trends, and F&B operations
* Proficiency in POS systems and inventory management software
* Ability to work flexible hours including early mornings, evenings, weekends, and holidays
* Excellent customer service and communication abilities
* Strong problem-solving skills with the ability to make quick decisions under pressure
* Fluency in English; additional languages are an advantage