Contact Center Jobs in UAE

• 5 - 12 Years
• United Arab Emirates - United Arab Emirates

The role involves designing Contact Center solutions using Avaya and Cisco, requiring strong technical, business, and consulting skills for customer engagement.

• 3 - 7 Years
• Dubai - United Arab Emirates (UAE)

Collaborate on solution architecture, ensure integration readiness, comply with standards, and document technical governance for contact center technologies.

• 1 - 4 Years
• Dubai - United Arab Emirates

Monitor and evaluate calls, report results, ensure quality standards, and possess strong communication skills in both English and Arabic.

• 12 - 17 Years
• Abu Dhabi - United Arab Emirates

Lead Contact Center Technology strategy, ensuring integration, modernization, and omnichannel capabilities while managing vendor relationships and fostering collaboration.

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage contact center operations, ensuring adherence to service level agreements and key performance indicators while driving customer excellence and team performance.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Provide support for Carrier Contact Center operations, ensuring SLA adherence, effective communication, and troubleshooting for technical issues in network services.

• 1 - 6 Years
• Dubai - United Arab Emirates

Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA. With a strong legacy in clinical excellence, research & inn...

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing call time, and maintaining accurate records while demonstrating strong communication and problem-solving skills.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Provide exceptional customer service, resolve complaints, utilize CRM software, and maintain customer records while demonstrating active listening and multitasking skills.

• 3 - 5 Years
• Ajman - United Arab Emirates (UAE)

Perform outbound telesales for customer retention and sales, utilizing objection handling and cross selling techniques to achieve targets.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions. Configure, maintain, and troubleshoot Ribbon Session Border Controll...

• 1 - 5 Years
• Dubai - United Arab Emirates (UAE)

Monitor telesales calls, provide feedback, analyze performance metrics, develop quality assurance procedures, and enhance customer service skills in a telesales environment.

• 1 - 4 Years
• United Arab Emirates - United Arab Emirates

This position is responsible for the business development with existing and potential customers to achieve sales target and market share. Identify, manage and secure existing an...

• 1 - 5 Years
• Dubai - United Arab Emirates

Responsible for leading business analysis for CRM initiatives, translating requirements into functional flows, and ensuring effective digital transformation in retail banking.

• 6 - 8 Years
• United Arab Emirates - United Arab Emirates

Implement and deploy enterprise voice solutions, design call routing, provide support, and manage resources in multi-site environments with strong VoIP knowledge.

• 15 - 20 Years
• Dubai - United Arab Emirates

Lead luxury brand strategy and integrated marketing campaigns, overseeing PR, digital marketing, and customer engagement initiatives with strong leadership in premium sectors.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

The role involves providing exceptional customer support, resolving issues, and utilizing CRM software while demonstrating strong communication and problem-solving skills.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely an...

• 1 - 3 Years
• Sharjah - United Arab Emirates (UAE)

Provide exceptional customer service by managing patient calls, scheduling appointments, and ensuring satisfaction while adhering to healthcare protocols.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for patient calls, maintaining KPIs, promoting hospital services, and ensuring customer satisfaction with effective communication and interpersonal skills.

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

Provide exceptional customer service by managing patient calls, scheduling appointments, and maintaining confidentiality while adhering to hospital policies.

• 6 - 8 Years
• United Arab Emirates - United Arab Emirates

Act as a bridge between stakeholders and technology teams, leading CRM initiatives, ensuring compliance, and driving digital transformation in retail banking.

• 10 - 15 Years
• Abu Dhabi - United Arab Emirates

Role specific responsibilities: - Lead the strategy, design, and delivery of all engagement platforms including CRM, contact center systems (voice/chat/video), public websites, ...

• 1 - 6 Years
• Sharjah , Ajman , Dubai - United Arab Emirates (UAE)

Supervise contact center agents, ensure compliance, manage performance metrics, and foster team development while addressing customer escalations and improving processes.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, manage schedules, and generate reports to enhance operational efficiency in workforce management.

• 1 - 3 Years
• Dubai - United Arab Emirates

The role involves complaint handling, client servicing through multiple channels, maintaining records, and ensuring compliance with regulatory standards while providing excellen...

• 1 - 3 Years
• Dubai - United Arab Emirates

Handle L1/L2 support tasks, assist in configurations, deployments, and client troubleshooting Work on preventive maintenance, system audits, and solution rollouts as part of our...