Contact Center Jobs in Dubai

• 7 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive data intelligence and AI adoption in contact centers, implementing analytics tools and optimizing performance through predictive modeling and operational dashboards.

• 3 - 4 Years
• Dubai - United Arab Emirates (UAE)

Lead contact center operations, manage customer interactions, ensure data accuracy, and demonstrate strong problem-solving and conflict resolution skills in a fast-paced environ...

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

Handle customer interactions across channels, utilize CRM tools, and provide empathetic service while maintaining knowledge of Ejadah services in a fast-paced environment.

• 7 - 9 Years
• Dubai - United Arab Emirates

Develop and implement analytics frameworks and AI solutions to enhance customer experience, optimize operations, and drive data-driven decision-making.

• 3 - 5 Years
• Dubai - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and ensure compliance with policies while promoting team development.

• 5 - 10 Years
• Dubai - United Arab Emirates

Lead and transform centralized Reservations and Guest Contact operations, driving booking conversion and developing high-performing teams in a fast-paced environment.

• 1 - 3 Years
• Dubai - United Arab Emirates

Provide excellent customer service by resolving inquiries, managing interactions, and maintaining accurate records while demonstrating strong communication and problem-solving s...

• 1 - 3 Years
• Dubai - United Arab Emirates (UAE)

Responsible for answering service calls, resolving customer issues, and educating clients while demonstrating strong communication and problem-solving skills.

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

Manage contact center operations, ensure customer service excellence, develop service standards, and conduct audits with a preferred bachelor's degree.

• 10 - 16 Years
• Dubai - United Arab Emirates (UAE)

Drive business development for AI-powered customer experience solutions, manage sales pipeline, and engage with enterprise clients to close deals.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Identify and generate business opportunities through outbound prospecting, manage a qualified pipeline, and schedule meetings for the sales team.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Identify new business opportunities, conduct outbound prospecting, deliver presentations, and manage client relationships in AI customer experience solutions.

• 12 - 18 Years
• Dubai - United Arab Emirates (UAE)

The role involves ensuring quality in contact center operations, developing service standards, and conducting audits, requiring strong technical knowledge and a Bachelor's Degree.

• 10 - 12 Years
• Dubai - United Arab Emirates (UAE)

Design and govern contact center technology architecture, implement platforms, and integrate with various systems while possessing strong experience in call center technologies.

• 8 - 12 Years
• Dubai - United Arab Emirates (UAE)

Redesign call center operations, define SLAs and KPIs, optimize customer journey, requiring Bachelor's degree and experience in call center technologies.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Primary contact for customers, resolving issues, documenting interactions, and educating on products while requiring strong technical skills and bilingual proficiency.

• 1 - 2 Years
• Dubai - United Arab Emirates (UAE)

This role involves handling customer inquiries, driving enrollments, and supporting sales efforts while requiring strong communication and persuasion skills.

• 12 - 17 Years
• Dubai - United Arab Emirates

The role requires strong technical understanding of contact center systems, familiarity with Dubai Government standards, and experience in service delivery and audits.

• 12 - 17 Years
• Dubai - United Arab Emirates

Responsible for evaluating contact center systems, developing service standards, and conducting audits while ensuring compliance with Dubai Government quality standards.

• 1 - 3 Years
• Dubai - United Arab Emirates

Handle L1/L2 support, assist in configurations, and engage in deployments while possessing strong troubleshooting skills in cybersecurity and infrastructure.

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

Prepare and deliver accurate Management Information System reports, conduct data analysis, and support automation initiatives while ensuring data integrity and collaboration wit...

• 4 - 7 Years
• Dubai - United Arab Emirates

Analyze marketing data using tools like Google Analytics and Tableau, lead conversational design initiatives, and optimize customer experience strategies.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage patient experience by handling calls, maintaining KPIs, booking appointments, and ensuring effective communication with a focus on professionalism.

• 3 - 5 Years
• Dubai - United Arab Emirates

The role involves conducting quality assessments, analyzing customer satisfaction metrics, and optimizing processes while leveraging automation and AI for operational excellence.

• 1 - 5 Years
• Dubai - United Arab Emirates (UAE)

Generate high-quality customer appointments, enhance satisfaction, manage communications, collaborate with teams, and ensure adherence to policies with strong communication skills.

• 2 - 4 Years
• Dubai - United Arab Emirates

The role involves designing quality standards, analyzing performance trends, and enhancing customer experience through data-driven insights and coaching initiatives.