Call Center Agent
Confidential Company
Employer Active
Posted on 12 Sep
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Experience
2 - 5 Years
Job Location
Education
Bachelor of Arts(Communication)
Nationality
Indian, Pakistani
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
- Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
- Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.
- Manage customer complaints with empathy, turning challenging situations into positive experiences.
- Participate in training sessions to stay updated on product knowledge and service techniques.
- Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.
Desired Candidate Profile
- High school diploma or equivalent; a degree in business or communications is a plus.
- 1-3 years of experience in customer service or call center roles, showcasing a strong track record in handling inquiries.
- Proficiency in English and Hindi to cater to diverse customer bases.
- Strong verbal communication skills, demonstrating clarity and professionalism in all interactions.
- Ability to manage time effectively while juggling multiple tasks and customer requests.
- Problem-solving skills that enable quick, effective resolutions to customer challenges.
- Ability to work flexible hours, including evenings and weekends, to accommodate customer needs.
Employment Type
- Full Time
Department / Functional Area
Keywords
- Call Center Specialist
- Customer Service
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Confidential Company
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