Call Center Officer Canadian University Dubai

Employer Active

Posted 10 hrs ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

  • Handle student inquiries via phone, email, and chat with professionalism and empathy.
  • Coordinate with internal departments to ensure smooth communication and resolution.
  • Contribute to telemarketing and telesales efforts when needed.
  • Operate within a shift-based schedule with rotational days off.

Desired Candidate Profile

Minimum 2 years experience in non-voice contact center + 1 year in voice-based support.

  • C2 level English proficiency (C1 acceptable); fluent in Arabic.
  • Typing speed of at least 50 words per minute.
  • Excellent listening, interpersonal, and communication skills.
  • Strong time management, adaptability, and customer-centric mindset.
  • Experience in the education industry is a plus.
  • Preferably based in Dubai.

Qualifications:

  • Bachelor's degree in a relevant field.
  • At least 3 years of professional experience in a customer service or contact center role.
  • High computer literacy and familiarity with multi-line phone systems.

Company Industry

Department / Functional Area

Keywords

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Canadian University Dubai

Join a university that values excellence, innovation, and student success. We offer a collaborative environment where your contributions truly matter in shaping the student journey.

Established in 2006, CUD is one of the most promising universities in the Middle East, Africa, and South Asian region, b> i>QS Ranked in the top 2% of Universities in the World, the /i> /b> b> i>#1 University in Dubai,/i> /b> b> i> and 21 st in the Arab Region/i> /b> according to the QS Arab Region Rankings 2025.

Our expanded City Walk campus hosts state-of-the-art amenities with a focus on entrepreneurship, innovation, and creativity. Combining all the essential elements of technology, the avant-garde campus brings a new experience to students, featuring: laboratories, research facilities, media studios, high-tech classrooms, a multipurpose theatre, gymnasium, student centre, plenty of dining and entertainment options, and many more!

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https://fa-eufk-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/162