Captain PULLMAN

Provides excellent guest service in both F&B functions and meeting events

• Sets up and tears down F&B functions as well as meeting events as required

• Helps maintain a clean and organized workplace

• Assists the Outlet Manager with preparing for and executing functions

• Leads a team of Servers for assigned functions

• Coordinates, organizes and helps to give proper assistance to servers

• Maximizes productivity and efficiency of service staff

• Ensures that all aspects of the dining room/banquet facilities are ready

• Assigns tasks and performs opening and closing duties

• Actively participates in the environmental program and department specific initiatives in working towards sustainable operations

• To be Health & Safety conscious and actively involved in maintaining a safe work environment

• Complies with Sofitel policies, procedures and code of ethics

• Performs any and all other tasks, which are assigned by management

• Upholds the highest standard of internal and external customer service at all time

• Assist with other F&B functions and tasks as required.

• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.

• Follows all policies and procedures ascertained by the hotel.