CargoWise Platform Manager
Globelink West Star Shipping
Posted on 15 Sep
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Experience
10 - 14 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Role & responsibilities
RESPONSIBILITIES
Process & configuration
- Understand todays workflows; design clear future ways of working; publish step-by-step guides and checklists.
- Configure CW1 across Forwarding/Customs/Transport/Warehouse/Finance (jobs, milestones, tariffs/charges, VAT/tax, GL mapping, exchange, roles).
- Support multi-entity setup across companies, branches, departments (and divisions/teams) including structures, permissions, numbering, defaults, and reporting segments.
Reporting
- Build and maintain operational & finance packs: SLAs, ETA/ATA slippage, dwell, on-time %, job profitability, charge audits, WIP, AR/AP aging, accruals, VAT checks.
- Set up queries/views/exports and scheduled distributions.
- Perform data validation & reconciliation (SQL/Excel/Power Query); curate hand-offs to BI.
Documents (eDocs & templates)
- Own templates: HBL/MBL, MAWB/HAWB, delivery orders, arrival notices, invoices/credit/debit notes, labels, certificates.
- Branding, multi-language, conditional blocks, barcodes/QR, Incoterms/legal text; numbering/versioning and audit.
- Macros: CW automation macros.
Integration enablement
- Configure Connector/Mapper/eAdaptor routes, transports (SFTP/AS2/HTTPS), validations, retries, and error handling.
- Troubleshoot Universal XML flows; engage developers only when custom APIs are unavoidable.
Platform ownership & governance
- Define standards, environments, release cadence, and change control (CAB, versioning, rollback plans).
- Registry governance: scope/override strategy, auditability, risk controls, and makerchecker approvals.
- Master data stewardship: codes, tariffs, surcharges, parties, permissions, number ranges.
Cutover, quality & adoption
- Data cleansing, CSV/XML loads, dry runs, reconciliation.
- UAT ownership, defect triage, release notes, super-user training, and hyper-care.
Security, compliance & continuity
- Segregation of duties, least-privilege roles, approval flows; data retention & document archiving policies.
- VAT/GCC compliance in documents and billing; audit evidence readiness.
- Disaster recovery and business continuity playbooks (backup strategy, restore tests, environment failover).
Observability & supportability
- Health checks, message/error dashboards, alerting & MTTR targets; runbooks for common incidents.
- Capacity/performance monitoring (job volumes, document throughput, integration queues).
Environment & release management
- Sandboxes vs production promotion flows, test data management.
- Configuration-as-code where feasible; traceable Registry and template changes.
Preferred candidate profile
10+ years in logistics tech; 4--6+ years hands-on CW1 implementations with 2 full rollouts.
- Proven ownership of multi-company/branch/department setups and cross-entity reporting.
- Track record delivering CW1 reports and document templates at scale.
- Working knowledge of Connector/Mapper/eAdaptor and Universal XML (configuration & troubleshooting).
- Strong SQL; advanced Excel (Power Query/Pivot); clear stakeholder communication.
- CargoWise Operator/Specialist/Professional certifications.
- ERP/finance exposure (D365), e-invoicing/compliance.
- GCC/Dubai Trade/PCS familiarity; basic WMS configuration.
Department / Functional Area
Keywords
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Globelink West Star Shipping