Casino Manager

Client of IPAMS Industrial Personnel and Management Services

Ensure the team meets or exceeds game integrity and customer service goals

• Assist in designing departmental training programs and writing operating procedures
• Supervise, direct, and lead the team to deliver efficient, secure, and guest-focused table game operations
• Monitor performance and execute disciplinary action when necessary
• Conduct regular department briefings and share relevant operational updates
• Hire, train, supervise, and manage Gaming Team Members and Pit Managers
• Coach, motivate, counsel, and evaluate team members, encouraging participation in decision-making
• Oversee scheduling of rosters and breaks to ensure manpower meets operational demands
• Supervise staffing, performance appraisals, leave requests, and team member development
• Manage and approve all overtime/undertime and attendance records in a timely manner
• Delegate tasks fairly and equitably among team members and promote teamwork and career development
• Test and correct deviations from procedures swiftly through on-the-job training
• Assess service quality standards and arrange refresher training to maintain competency levels
• Provide ongoing motivation and development for team members
• Maintain effective communication across all levels of the team
• Monitor team members manners and grooming according to company standards
• Promote a work environment where team members feel valued, appreciated, and involved
• Oversee the daily operations of the Main Floor Table Games area
• Ensure casino policies, procedures, and government regulations are enforced
• Maintain the integrity of games, equipment, and playing cards
• Allocate manpower and open tables based on business volume and guest demand
• Ensure Pit Managers adhere to company policies and regulatory standards
• Communicate and coordinate with Gaming departments to improve operational efficiency
• Address and resolve guest requests, disputes, and complaints professionally
• Escalate unresolved issues and suspicious activities to the Director of Table Games
• Keep accurate records and prepare regular reports for the Director of Table Games
• Monitor and regulate table game equipment to ensure optimal performance
• Support the Director of Table Games in executing strategic initiatives and special projects
• Ensure accurate handling of the Card Track System (CTS) and coordination with the Card Room
• Collaborate with vendors and internal teams to ensure sufficient stock of playing cards and dice
• Oversee the maintenance and security of table game assets and equipment
• Report daily progress to the Director of Table Games
• Monitor industry and market trends and recommend adjustments to work practices, services, and team member wage levels
• Interact professionally and positively with department and company team members, management, and contractors
• Attend department and inter-department meetings and share relevant information
• Encourage good relationships, promote team spirit, and ensure effective two-way and multicultural communication
• Adhere to company policies and procedures and comply with the Code of Conduct
• Remain well-mannered and well-groomed as per department and company standards
• Follow health and safety standards and strive for continuous improvement to avoid hazards
• Participate in the company s sustainability and recycling initiatives