Centre Manager

Hero Experiences Group

What we are looking for:

The ideal Centre Manager is organised, approachable, and highly operationally aware, with the ability to maintain oversight of busy programme environments while supporting staff to deliver safe and high-quality experiences. They lead professionally, communicate clearly, and remain calm under pressure, balancing participant experience, staff performance, facilities, and operational priorities throughout the day. The role requires someone who is proactive, dependable, and committed to maintaining high standards across both camp operations and programme delivery.

• Experience managing outdoor residential programmes, camps, or experiential learning environments.
• Experience supervising and developing staff teams.
• Strong organisational and operational coordination skills.
• Experience working with schools and educational groups.
• Relevant First Aid qualification.
• Experience managing facilities, accommodation, or guest operations.
• Full UAE driving licence or ability to obtain one.
• Strong understanding of risk management and safety procedures.

• Leadership or management qualification.
• Technical outdoor qualifications.
• Experience working in remote or expedition-based environments.

Purpose of the Role

To manage the day-to-day operation of Kalba Mountain Camp, ensuring that facilities, staff, and programmes operate safely, efficiently, and to a consistently high standard.

• Site Operations: Responsible for the daily running of the camp, including accommodation, facilities, schedules, and programme flow. Ensures that the site is prepared and ready for all incoming groups.
• Programme Delivery Coordination: Oversees on-site programme delivery, ensuring that activities run to schedule, staffing is allocated effectively, and delivery standards are maintained across programme areas.
• On-Site Leadership: Acts as the primary point of contact for visiting schools and group leaders. Maintains visibility on site and ensures a smooth and professional experience for all guests.
• Staff Supervision & Performance: Manages instructors and support staff on site, including daily briefings, task allocation, and oversight of performance during programmes. Provides direct feedback and support to Senior Instructors to maintain high delivery standards.
• Quality Assurance & Training Oversight (On-Site): Monitors the quality of programme delivery and ensures that activities are delivered in line with company standards, SOPs, and learning objectives. Supports the development of Senior Instructors through coaching, feedback, and on-the-job training. While the role may occasionally involve direct session delivery, the primary focus remains on maintaining overall site operations, staff performance, and delivery quality. Identifies performance gaps, training needs, or inconsistencies in delivery and escalates these to the Operations Manager where required.
• Safety & Welfare (On-Site): Ensures that safety procedures, safeguarding standards, and welfare protocols are implemented in practice. Monitors delivery and escalates concerns where required.
• Facilities & Equipment Oversight: Monitors the condition of camp facilities and equipment. Reports maintenance needs and ensures that operational areas are clean, functional, and ready for use.
• Authority & Decision-Making: The Centre Manager has authority over the day-to-day operation of the site, ensuring programmes run effectively and safely while responding to changing operational requirements and real-time conditions. The role is responsible for allocating staff resources in line with programme plans, providing guidance, direction, and performance feedback to on-site teams, and escalating any operational, safety, welfare, or resource-related concerns to the Operations Manager where necessary.