Client Account Manager
Accenture
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manage senior clients and partner teams directly and independently
Manage the end-to-end execution of Societal Impact and Enterprise programs
Measure, analyze and report on program impact outcomes while tracking against KPIs
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and driving strong renewal and upsell rates
Coach customers to be product experts and train their teams on Udacity methodologies so they become increasingly self-sufficient
Identify common customer challenges and actively suggest better solutions
Problem-solve and conceptualize program elements to achieve desired outcomes
Manage the pre-launch processes of Societal Impact and Enterprise programs
Liaise between internal and external stakeholders at key milestones to deliver strong program outcomes
Act as the main point of contact for partners and Udacity's student experience team when they have concerns or suggestions, and help resolve any issues
Support in career-building efforts
Establish and build relationships with local government and semi-governmental entities, NGOs, top-tech firms, and universities, to develop and roll-out training at a large scale
Contribute to quarterly and annual targets for revenue and users generated through partnerships
Nurture and maintain relationships with integrity and professionalism
Desired Candidate Profile
Minimum of 5 years' experience in end-to-end project management, partnerships and client management, ideally in consulting, education/training, or technology
Minimum of 3 years' Experience with government and semi-governmental entities in UAE and KSA
Required: Ability to speak and write in English and Arabic fluently and idiomatically
Strong analytical, verbal, and written communication skills
Comfort manipulating large sets of data and developing insightful presentations
Proven track record managing complex projects with multiple stakeholders across geographies
Ability to handle mid to senior level stakeholders and interfacing with partner teams independently
Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
Ability to drive initiatives, execute independently and be resourceful
Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
Adaptability and curiosity in a fast-paced dynamic environment
Passion for learning and opportunity, digital transformation and tech-related projects
A strong team player who enjoys collaborating, asking for and providing help when necessary
Willingness to travel within the GCC if necessary and occasionally regionally/globally
Company Industry
Department / Functional Area
Keywords
- Client Account Manager
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Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. Backed by a $1 billion investment over three years, Accenture launched its LearnVantage business in March 2024, providing comprehensive learning and training services to help organizations reskill and upskill their people and achieve greater business results in the AI economy.
https://www.efinancialcareers.com/jobs-United_Arab_Emirates-Dubai-Client_Account_Manager.id23459233