Client Advisor

Panerai

A passionate, dynamic client advisor to join a professional & exciting team in Dubai, UAE. He / She will be responsible for promoting the brand image and meet or exceed the monthly sales objective, while following all the steps of the sales process and offer an exclusive customer experience in line with the brand guidelines. The sales Associate will be reporting to the Panerai Boutique Manager

Main Responsibilities

SALES

• Boutique sales: meet & exceed budget
• Private viewing with VIP clients
• Receiving new products checking & tagging
• Handling discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department
  
  

ATMOSPHERE

• Exterior: display windows, lighting, brand name, etc.
• Interior: Point of sale Material, publishing material, Boutique Furniture, lighting, furniture, brand name logo and visuals, catalogues, sales accessories, etc.,
  
  

INVENTORY

• Monthly stock taking of all items in the boutique
• Consistency with procedures and continuous checking.
• Participating in stock replenishment request
  
  

PROCEDURES & REPORTING

• Cash & Invoicing
• Store opening & closing responsibilities as required
• Follow security procedures in the boutique as per brand and group policies
• NSI Entries (invoices + transfers)
• Timely sales reporting
• Repair documentations
  
  

CUSTOMER RELATIONSHIP MANAGEMENT

• Brand Ambassador attitude to be demonstrated internally and externally
• After Sales Service: providing a high level of follow on repairs in coordination with Head office and Richemont Customer service Centre.
• CRM:

• Participate efficiently in all CRM activities (daily activities and punctual campaign/programs)
• Database maintenance and growth, in line with KPI s: building & maintain a long term relationship with existing & new clients