Job Description

Roles & Responsibilities

Key Reponsibilities:

Communicate professionally and liaise face to face, via telephone, and in writing with clients, consultants, visitors, service providers, inquirers, and company employees.
Conduct initial communication with potential new clients, providing all relevant information about company services.
Explain all paperwork, policies, and procedures and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.
Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.
Act as Enrollment Records Custodian for the Center, including daily retrieval and return of Enrollment Records for clinicians.
Responsible for Health, Safety and Environment which includes infection control, emergency preparedness, fire safety and waste management.
Answer a high volume of calls and maintain a rapid response and follow-up rate according to the agreed standards.

Qualifications & Experience:

About You:

Excellent verbal and written communication in English and / or Arabic.
Excellent interpersonal skills for building and developing relationships with clients.
Ability to multitask and prioritize workload.
Flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.

Client Relations Officer
Maharat Learning Center

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