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Experience
10 - 15 Years
Job Location
Education
Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Lead the activation and execution of the CEMEA CS Professional Services Charter, aligning with key objectives and growth targets. Ensure that strategic initiatives are clearly communicated and understood across stakeholders
- Drive cross-functional collaboration across service lines and geographies, ensuring alignment with Client Services, Sales, and Visa Consulting & Analytics stakeholders.
- Support Sales Operations and Revenue Operations efforts by enabling sales teams and contributing to the achievement of professional services targets as part of OKRs.
- Oversee commercialization strategies for bundled services and packaged propositions
Client Engagement & Delivery Excellence
- Serve as the point of contact for strategic client engagements, coordinating delivery efforts across internal teams.
- Clarify delivery responsibilities and ensure seamless coordination
- Lead client success initiatives, upsell strategies, and pilots
- Drive growth through CS Managed Services and Large Client Education initiatives across CEMEA, fostering impactful client engagements and delivering value propositions
Training & Capability Building
- Design and deliver training programs covering the full professional services menu and implementation best practices
- Develop and maintain service catalogs and pitch materials, applying best practices in presentation and client communication
Operational Oversight & Metrics
- Collaborate with finance and operations teams to set and track revenue targets, OPEX allocations, and pipeline management
- Monitor strategic program performance and lead governance efforts
- Support staffing and resource planning across service lines and regions
Desired Candidate Profile
Basic Qualifications:
- 10+ years of relevant work experience with a Bachelor s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
Preferred Qualifications:
- 12 or more years of work experience with a Bachelor s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- 10+ years in client services, professional services, or strategic program management, preferably in technical consulting environments
- Proven experience in leading cross-functional teams and managing complex client engagements.
- Excellent communication, stakeholder management, and presentation skills, including experience engaging with C-level stakeholders.
- Ability to work in a fast-paced, matrixed environment with global and regional teams.
- Proficiency in data and technical skills including Power BI, data visualization, and automation tools.
- Familiarity with AI and Gen AI tools and their application in client services.
- Strong understanding of Visa s Client Services and Managed Services offerings (such as Disputes operation, Rule management, etc. ). Industry experience in banking or financial institutions (FIs).
- Functional expertise in learning & development, consultancy/advisory, and capability building
- Experience in program design and delivery, and B2B sales enablement.
Company Industry
Department / Functional Area
Keywords
- Client Services Director - Professional Services Lead
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