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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
About the role:
We are looking for an individual who can provide support to our dynamic front office team. You will deliver an enjoyable and positive experience for guests from arrival through their departure. In this role, you will also oversee parts of their stay and ensure that each experience is unique and unforgettable.
What You Will Do
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
Processes packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.
Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.
Works harmoniously and professionally with co-workers and supervisors.
Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
Stores and retrieves guest luggage and packages.
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.
Desired Candidate Profile
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Requires a working knowledge of division operations.
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Working knowledge is generally learned on-the-job.
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Requires ability to operate computer equipment and other [Department] systems.
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Requires reading, writing and oral proficiency in the English language.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Concierge Agent
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