Contact Center Jobs in Abu Dhabi

• 5 - 7 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage contact center operations, ensuring adherence to service level agreements and key performance indicators while driving customer excellence and team performance.

• 12 - 17 Years
• Abu Dhabi - United Arab Emirates

Lead Contact Center Technology strategy, ensuring integration, modernization, and omnichannel capabilities while managing vendor relationships and fostering collaboration.

• 3 - 5 Years
• Abu Dhabi - United Arab Emirates

Organize and supervise customer service operations, provide training, monitor performance, and promote organizational values while ensuring compliance with policies.

• 5 - 10 Years
• Abu Dhabi - United Arab Emirates

Supervise Customer Care Unit, provide training, manage service quality, ensure compliance, and enhance processes with strong leadership and problem-solving skills.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates

Supervise customer service operations, ensure financial performance, implement policies, and promote continuous improvement while providing training and support to team members.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

First point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely an...

• 2 - 6 Years
• Abu Dhabi - United Arab Emirates (UAE)

About the Role: We are seeking a detail-oriented Quality Analyst to join our team in Dubai. In this role, you will conduct call audits, coach customer service agents, and produc...

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Responsible for patient calls, maintaining KPIs, promoting hospital services, and ensuring customer satisfaction with effective communication and interpersonal skills.

• 10 - 15 Years
• Abu Dhabi - United Arab Emirates

Lead strategy and delivery of engagement platforms, ensuring integration with banking systems, while managing customer engagement technology and vendor relationships.

• 2 - 6 Years
• Abu Dhabi - United Arab Emirates

Seeking a detail-oriented UAT Tester with experience in testing Chatbot and IVR systems, strong analytical skills, and knowledge of customer interaction workflows.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide exceptional customer service by managing patient calls, scheduling appointments, and ensuring satisfaction while adhering to performance metrics and communication standa...

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide exceptional customer service by managing patient calls, scheduling appointments, and ensuring satisfaction while adhering to hospital protocols.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide exceptional customer service by managing patient calls, scheduling appointments, and ensuring satisfaction while adhering to departmental KPIs and protocols.

• 3 - 6 Years
• Abu Dhabi , Dubai - United Arab Emirates (UAE)

Drive the sales cycle for AI solutions, generate leads, build client relationships, and deliver impactful demos while maintaining CRM updates.

• 6 - 14 Years
• Abu Dhabi - United Arab Emirates

Responsible for executing User Acceptance Testing for Chatbot and IVR systems, ensuring accuracy and reliability while collaborating with various teams.