Contact Center Jobs in Saudi Arabia

• 1 - 7 Years
• Riyadh - Saudi Arabia

Responsible for resolving customer issues, managing shipments, quoting prices, and promoting company values as a Contact Center Agent.

• 3 - 5 Years
• Riyadh - Saudi Arabia

Design and implement end-to-end agentic AI solutions, focusing on voice systems, with strong experience in multi-agent orchestration and cloud fundamentals.

• 5 - 6 Years
• Riyadh - Saudi Arabia

Act as a technical liaison, delivering localized demos, conducting workshops, and providing feedback while possessing strong communication skills in Arabic and English.

• 3 - 8 Years
• Riyadh - Saudi Arabia

Design and maintain contact center dashboards using Power BI and Excel, automate reports, analyze KPIs, and support operational improvements.

• 3 - 8 Years
• Riyadh - Saudi Arabia

Manage complaint logging, resolution tracking, and cross-functional coordination while ensuring data quality and providing insights for improvement.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Ensure guest safety and satisfaction by managing entry operations, optimizing processes, and providing excellent guest services with strong communication skills.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Greet guests, manage entry processes, ensure safety, provide information, and maintain operational efficiency while delivering excellent guest services in a dynamic environment.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Oversee customer service representatives, provide feedback, strategize operations, and ensure high-quality service delivery with strong leadership and communication skills.

• 5 - 10 Years
• Riyadh - Saudi Arabia

Lead delivery execution of Dynamics 365 CRM, ensuring customer service excellence and operational efficiency through data governance and integration.

• 2 - 8 Years
• Riyadh - Saudi Arabia

Manage AI agent customer experience operations, oversee performance monitoring, and enhance training while collaborating with teams to improve CX metrics.

• 2 - 7 Years
• Riyadh - Saudi Arabia

Monitor agent interactions, provide feedback, develop quality standards, analyze performance trends, and ensure compliance in customer service.

• 1 - 7 Years
• Saudi Arabia - Saudi Arabia

Lead and coach a Partner Support team, manage operational delivery, ensure quality processes, and collaborate with stakeholders to achieve business targets.

• 3 - 5 Years
• Riyadh - Saudi Arabia

Manage daily guest operations, enhance guest satisfaction, oversee ticketing systems, and ensure compliance with regulations in a theme park environment.