Contact Center Jobs in Saudi Arabia

• 5 - 7 Years
• Riyadh - Saudi Arabia

The role involves designing and implementing digital contact center solutions, leading transformation projects, and managing stakeholders to enhance customer experience.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Supervise contact center operations, lead and train agents, handle escalated complaints, analyze performance data, and ensure customer satisfaction.

• 5 - 12 Years
• Riyadh - Saudi Arabia

Manage and optimize Genesys Cloud platform, troubleshoot VoIP issues, support network infrastructure, and ensure reliable contact center operations.

• 2 - 4 Years
• Riyadh - Saudi Arabia

Create engaging instructional content for onboarding and skills training, utilizing design tools and collaborating with trainers to meet business needs.

• 1 - 6 Years
• Riyadh - Saudi Arabia

Handle customer inquiries, conduct sales calls, recommend plans, achieve targets, and document interactions while ensuring customer satisfaction and loyalty.

• 1 - 7 Years
• Saudi Arabia - Saudi Arabia

Lead and coach a Partner Support team to achieve KPIs, manage workflows, ensure quality, and align with stakeholders while possessing strong analytical and coaching skills.

• 1 - 3 Years
• Saudi Arabia - Saudi Arabia

The role involves leading strategic sales engagements, providing technical support, and collaborating on product enhancements in a Unified Communications environment.

• 2 - 4 Years
• Riyadh - Saudi Arabia

Monitor and evaluate agent interactions, provide feedback, ensure compliance, and contribute to quality assurance standards while collaborating with training teams.

• 3 - 5 Years
• Eastern Province - Saudi Arabia

Deploy and maintain enterprise applications on OCI, ensuring performance and security compliance while supporting integration and troubleshooting in cloud environments.