Contact Center Jobs in Saudi Arabia

• 5 - 7 Years
• Riyadh - Saudi Arabia

The role involves designing and implementing digital contact center solutions, leading transformation projects, and managing stakeholders to enhance customer experience.

• 5 - 7 Years
• Riyadh - Saudi Arabia

Manage outsourced vendor operations, monitor customer service KPIs, and improve inbound operations while requiring strong leadership and analytical skills.

• 1 - 2 Years
• Riyadh - Saudi Arabia

Handle inbound and outbound calls, provide customer service, manage complaints, and support merchants while maintaining company standards and performance indicators.

• 1 - 3 Years
• Riyadh - Saudi Arabia

Supervise contact center operations, lead and train agents, handle escalated complaints, analyze performance data, and ensure customer satisfaction.

• 2 - 5 Years
• Saudi Arabia - Saudi Arabia

Qualify leads, create client presentations, manage sales campaigns, and develop strategies for customer engagement and account growth.

• 2 - 4 Years
• Riyadh - Saudi Arabia

Create engaging instructional content for onboarding and skills training, utilizing design tools and collaborating with trainers to meet business needs.

• 2 - 5 Years
• Saudi Arabia - Saudi Arabia

The role involves designing and implementing Genesys Cloud and Engage solutions, requiring expertise in contact center technologies and relevant certifications.

• 12 - 15 Years
• Riyadh - Saudi Arabia

Responsible for customer care strategies, managing contact centers, and enhancing resident experiences while leading a dynamic team and utilizing technology.

• 1 - 3 Years
• Saudi Arabia - Saudi Arabia

The role involves leading strategic sales engagements, providing technical support, and collaborating on product enhancements in a Unified Communications environment.

• 3 - 5 Years
• Riyadh - Saudi Arabia

Implement quality system tools, maintain standards for customer experience, collaborate with teams, and possess strong quality assurance and communication skills.

• 2 - 4 Years
• Riyadh - Saudi Arabia

Monitor and evaluate agent interactions, provide feedback, ensure compliance, and support training while promoting quality and customer satisfaction.

• 3 - 5 Years
• Eastern Province - Saudi Arabia

Deploy and maintain enterprise applications on OCI, ensuring performance and security compliance while supporting integration and automation efforts.