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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
KEY RESPONSIBILITIES
- Manages customer care documentation, correspondence, and filing systems.
- Supports the case-handling process by logging customer feedback, complaints, and service requests.
- Ensures timely follow-up on pending cases and escalate unresolved issues to supervisors/officers when required.
- Distributes updates and communications and handles correspondence, including emails, letters, internal memos and communication templates.
- Assists in organizing meetings, preparing agendas, and documenting minutes where required.
- Ensures that all records, reports, and communications comply with company policies and data protection regulations.
- Supports quality control by reviewing documentation and highlighting discrepancies.
- Provides support in training preparations, workshops, or awareness sessions for the team.
- Supports in organizing staff rosters, attendance records, and leave requests where required.
- Monitors service shortfalls impacting the passenger experience (e.g., IFE, seats, lavatories) and ensures accurate logging and timely reporting to the CRM team.
COMPETENCIES
- Customer Focus
- Teamwork
- Effective Communication
- Personal Accountability & Commitment to achieve
- Resilience & Flexibility (Can do attitude)
Desired Candidate Profile
High School Diploma
Fluent in English (other languages an advantage)
Minimum of 2 years experience in the aviation industry or a customer service environment, with proven exposure to frontline or support functions. Practical, hands-on experience in administrative tasks, including documentation, data management, reporting, and coordination of departmental activities
Advanced proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
Years with qualifications: 2 - 4 years
Department / Functional Area
Keywords
- Coordinator
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