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Experience
2 - 5 Years
Monthly Salary
AED 5,000 - 6,000 ($1,351 - $1,621)
Job Location
Education
MBA/PG Diploma in Business Mgmt(Systems)
Nationality
Any Nationality
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
Manage the CRM system, including implementation, maintenance, workflow configuration, and system upgrades to improve efficiency.
Analyse customer data and behavioural patterns to deliver insights that support strategic decision-making.
Collaborate closely with Sales and Marketing teams to ensure a consistent and streamlined customer experience across all touchpoints.
Define, track, and report on CRM key performance indicators (KPIs) to measure effectiveness and identify opportunities for improvement.
Develop and implement advanced CRM strategies to retain and expand the existing customer base. • Continuously evaluate and improve CRM processes, recommending innovative solutions that enhance accuracy, productivity, and customer satisfaction
Desired Candidate Profile
Minimum 1 year of experience in CRM management, e in CRM management, ideally within the Forex or financial industry.
Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment. Strong analytical skills with experience working with large datasets and customer behaviour insights.
• High analytical ability with experience working with complex datasets and customer insights.
• Able to work well under pressure and meet deadlines.
• Excellent organizational and communication skills for cross-team collaboration.
• Adaptability to changing processes and future improvements.
Expert-level proficiency in Excel and strong MS Office skills.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- CRM
- CRM Reporting
- CRM Specialist
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DECISION MANAGEMENT CONSULTANTS L.L.C
Decision Management consultants distinguishes itself from others by viewing each new client as a unique business entity offering them not only professional services but innovative management solution as well. Creation of quality business culture, which facilitates the perfect blend of the individual and the business environment, is a primary objective of its approach and is deemed essential for the achievement and sustenance of success Acting as virtual extension of HR Division of the corporate entities, we at Decision Management Consultants(DMC) offers a range of HR services in their search for individuals with suitable qualifications, the relevant experience and background and the appropriate qualities to blend with the corporate philosophy of an organization, share its vision and at the same time fulfill the job requirements as well as undertaking human Resources evaluation.
Read MoreMujtuba Ali Khan - Director
Salahuddin street, Deira 304 & 305, Bin-Soughat Building, Salahuddin Street,, Deira, Dubai, 80769, Dubai, Dubai, United Arab Emirates (UAE)
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