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Experience
2 - 5 Years
Job Location
Education
MBA/PG Diploma in Business Mgmt
Nationality
Any GCC National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
1. Manage client relationships throughout the property handover process 2. Handle booking forms, agency agreements, and other relevant documentation 3. Coordinate and assist with property snagging processes 4. Respond to client inquiries and concerns in a timely and professional manner 5. Maintain accurate records in the CRM system 6. Collaborate with other departments to ensure smooth handover processes 7. Assist in resolving any issues that arise during the handover phase 8. Contribute to improving customer service processes and procedures 9. Prepare reports on customer interactions and satisfaction levels
Desired Candidate Profile
Qualifications: 1. Minimum 5 years of experience as a CRM in the handover department of a real estate company 2. Strong background in customer service within the real estate sector 3. Experience with booking forms, agency agreements, and snagging processes 4. Familiarity with CRM software and tools 5. Excellent verbal and written communication skills in both English and Arabic 6. Strong interpersonal skills and ability to handle challenging client situations 7. Attention to detail and ability to manage multiple tasks simultaneously 8. Knowledge of UAE real estate laws and regulations is a plus Requirements: 1. Fluency in English and Arabic (both written and spoken) 2. Proficiency in Microsoft Office suite 3. Ability to work in a fast-paced environment 4. UAE residency or eligibility to work in the UAE
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
- CRM Software Proficiency
- CRM Specialist
- Customer Insights
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BCD Real Estate Development
BCD Global is a diversified investment and development group with operational expertise across real estate, construction, finance, and advisory services. For over seven decades, we have created enduring value through visionary design, responsible growth, and institutional discipline. Our platform transforms land, capital, and vision into sustainable ecosystems that shape how future generations live, work, and thrive.
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