Job Description

Roles & Responsibilities

You will act as the central coordination point for sales operations, CRM data, and reporting, ensuring efficiency and accuracy across the entire sales pipeline.

Lead Management & CRM Administration

Verify and validate incoming sales leads.
Create and manage contacts and deals in the CRM system.
Track and monitor deal progression from Lead to EOI (Booking) stage.
Ensure timely creation and issuance of Booking Request Forms (BRF) and coordination for SPA processing.
Maintain accurate unit allocation and deal status in the CRM.

CRM Data Management & Pipeline Hygiene

Ensure accuracy, completeness, and consistency of CRM data.
Maintain proper pipeline movement and stage discipline.
Support Sales Managers with CRM data, updates, and reports.

Compliance & Documentation Control

Maintain and update customer compliance records (KYC, EOI, and required documents).
Track missing or pending documents and follow up with Sales Managers.
Ensure all sales transactions comply with internal policies and regulatory requirements.

Sales Reporting & MIS

Prepare and share Daily Sales Reports with management.
Maintain Daily Sales Tracker, including:
Units sold
EOIs
Sales stages
Missing documents
Required follow-ups
Provide concise summaries highlighting risks, delays, and pending actions.

Inventory Management

Share Daily Inventory Sheet with the Sales team.
Maintain real-time unit status (Available, Reserved, EOI, Sold, Blocked).
Reconcile discrepancies between CRM, sales, and inventory records.

Sales Coordination & Support

Act as the primary coordination point for sales-related activities.
Support Sales Team with administrative tasks, documentation, and follow-ups.
Coordinate on payment tracking, pending issues, and customer queries.

Penalty Tracking & Reporting

Review penalty invoices related to delayed payments.
Prepare and share monthly penalty reports within defined timelines.

Onboarding & Administrative Support

Support onboarding of new team members by sharing required documents.
Coordinate onboarding communication with Head Office.

Cross-Department Coordination

Liaise with Finance and Head Office for smooth deal processing.
Coordinate BRF SPA documentation flow and signing schedules.
Ensure seamless communication across departments for deal closure.

Desired Candidate Profile

Qualifications:

Education: Bachelor s Degree in Business Administration, Commerce, or related field.
Experience: 2 4 years in CRM, Sales Coordination, or MIS roles (Real Estate preferred).

Soft Skills required:

Communication: Clear and professional communication skills.
Data Accuracy: Strong focus on maintaining error-free records.
Coordination: Ability to manage multiple stakeholders efficiently.
Time Management: Ability to handle daily reporting and follow-ups without delays.

Technical Skills required:

CRM Systems: Experience with Zoho, Salesforce, or similar platforms.
Excel & MIS: Strong Excel skills for reporting and tracking.
Documentation: Ability to manage structured documentation and trackers.

CRM Executive Grovy Developers

CRM Executive
Grovy Developers