Customer Account Management Lead, Middle East & Africa

Boeing

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We re committed to fostering an environment for every teammate that s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Global Services (BGS) is looking for a Customer Account Management Lead, Middle East & Africa to join our Landing Gear Exchange Program (LGE) team. This position will be based in Dubai, UAE.In this role, you will have the overall responsibility to manage customer expectations and deliver on key Performance Indicators including OTD, quality and program service levels. The selected candidate will partner with the functions supporting the program, integrating with the Supply Chain teams for execution of the program promoting quick resolution to issues as they arise. This role will provide opportunities to develop and maintain relationships and partnerships with internal/ external customers, stakeholders, and peers.Position Responsibilities:Customer focal in the Middle East & Africa region for Landing gear exchangeExecute and support the landing gear exchanges and day-to-day operational activities associated with the landing gear exchangeSupport contract management activitiesCommunicate customer program health and region program health to leadership and across the ProgramEstablish Customer Program operating cadenceSet, communicate, and lead execution of the customer LGE contractAchieve operational, program cost, and cash targets for the customerCoordinate with Supplier Management to manage partner relationships and performanceCoordinate with Engineering to identify & resolve technical issues impacting the ProgramDrive compliance with contractual obligationsSupport the Program leader in the development of proforma T&Cs, and support negotiations for potential customer contractsIdentify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and Program healthBasic Qualifications (Required Skills/Experience):5+ years of experience in supporting an integrated program team3+ years of experience in customer-facing role engaging with internal and/or external suppliers/customers5+ years of experience with Program Management Best Practices5+ years of experience presenting to executive leadership5+ years of experience in problem solving and improvement projectsExperience in addressing customer, internal and employee escalationsAbility to travel both domestically and internationallyPreferred Qualifications (Desired Skills/Experience):5+ years of experience with Microsoft Excel, Word, and PowerPointExperience with aftermarket aerospace requirements and component exchange programExperience administering a contractExperience leveraging data to generate meaningful insightsExperience working on Tableau, Spotfire or other data analytic platformsOther job-related information:This vacancy is for an international, locally hired position in Dubai, UAE.Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates ability to satisfy all labor and immigration formalities.Applications for this position will be accepted until Oct. 03, 2025Relocation Relocation assistance is not a negotiable benefit for this position.Visa Sponsorship Employer willing to sponsor applicants for employment visa status.Shift Not a Shift Worker (United Arab Emirates)Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.