Customer Care Administrator (Bahraini National – Arabic & English ) Staff Connect Information Technology Consultants

* Handle customer inquiries via phone, email, and chat in both Arabic and English.

* Provide accurate information about products, services, and company policies.

* Assisting to process the EWA transfers based on the unit handovers.

* Log and track customer interactions using CRM & MSD systems.

* Resolve customer complaints and escalate complex issues when necessary.

* Maintain and update customer records and documentation.

* Coordinate with internal departments to ensure timely resolution of customer issues.

* Follow up with customers to ensure satisfaction and service quality.

* Prepare reports on customer feedback and service performance.

* Support the implementation of customer service improvements and initiatives.

* Monitor service quality and suggest improvements to enhance customer experience.

* Stay updated on product knowledge, service changes, and company updates.

* Assist in preparing purchase requisitions and purchase orders.

* Communicate with vendors and suppliers to obtain quotations and delivery timelines.

* Maintain procurement records, including supplier databases and pricing logs.

* Track and follow up on pending orders and deliveries.

* Coordinate with the finance team for invoice processing and payment follow-ups.

* Ensure compliance with procurement policies and procedures.

* Maintain organized documentation for both customer service and procurement activities.

* Assist in internal audits by providing necessary records and reports.