Customer Care Advisor
Future Group Translation Services
Posted on 24 Feb
Send me Jobs like this
Experience
0 - 2 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner.
- Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
- Resolve complaints efficiently while ensuring compliance with company policies and service standards.
- Accurately document customer interactions and update CRM systems with relevant information.
- Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
- Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
- Stay updated on products, services, policies, and ongoing promotions.
- Contribute to continuous improvement initiatives by sharing customer feedback and insights.
Desired Candidate Profile
Bachelors degree in Business Administration, Commerce, Communications, or a related field (preferred).
0 2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage). Excellent verbal communication skills in English and Arabic. Strong problem-solving abilities and customer-oriented mindset. Ability to handle high call volumes and work under pressure in a fast-paced environment. Proficiency in using CRM systems and basic computer applications. Flexibility to work rotational shifts, including weekends and public holidays if required. Strong interpersonal skills, adaptability, and a positive attitude.Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Advisor
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Future Group Translation Services
If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.